Shipping & Returns
Clear policies, rates, and return guidelines for our Boutique and Partner collections.
Boutique Collection
Locally Stocked & Shipped
local_shipping Shipping Timelines & Rates
Standard Shipping
3 - 5 business days
Free over $30.00 ($4.99 flat otherwise)
Express Courier
1 - 2 business days
$12.00 Flat Rate
cached Happiness Guarantee
We offer a 30-Day Happiness Guarantee on all Boutique items. If the harness, apparel, or accessory doesn't fit your Chihuahua's apple or deer head frame perfectly, you can return or exchange it.
- Size Exchanges: Always 100% Free. We supply prepaid shipping labels.
- Refunds: A flat $5.00 return label fee will be deducted from your credit refund.
Partner Sourced Collection
Direct International Warehouses
local_shipping Shipping Timelines & Rates
Standard Tracked Delivery
10 - 20 business days
Always 100% Free on all orders
* Note: Express Courier delivery is unavailable for Partner Sourced products due to international customs protocols.
cancel Happiness Guarantee
To maintain direct factory prices and offset high international logistics costs, all Partner Sourced items are Final Sale. We cannot accept returns or exchanges for sizing errors or buyer's remorse.
Defect / Transit Protection: If a Partner Sourced item arrives damaged, defective, or incorrect, contact us at [email protected] within 14 days of delivery with photos, and we will issue a free replacement or a 100% refund.
rule Sizing Safety & Return Guidelines
Chihuahua windpipes and skeletons are incredibly delicate. Sizing must be exact to prevent escapes and trachea strain. To qualify for a size swap or refund on eligible **Boutique Collection** items, returned items must comply with our safety guidelines:
- Free of pet hair & dirt: Test fits indoors only, placing a clean t-shirt over your Chihuahua first. Any item returned with visible pet hair, dander, or outdoor dirt cannot be restocked and will be returned to sender.
- Unwashed & unworn: Fabric items must remain in brand new, original condition without any pet smells, laundry detergent fragrance, or stretch marks.
- Original Packaging: Pack gear neatly back into its custom sleeves, tags, or protective boxes to prevent crushing in transit.